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Frequently Asked Questions

How fast can we go live with BenBetter.ai?

You can be live in under a week. Most HR teams launch within 2–5 days. Just send us your benefit guides (PDFs, URLs, or Google Sheets) — our team handles ingestion, cleanup, and setup. No HRIS integration is required to get started.

How does the AI know what to say to employees?

Our AI is trained directly on your actual benefit guides, SPDs, and policy docs. It’s not using generic answers or scraped web content. We also test all responses in a staging environment before anything goes live. You stay in control.

What channels can employees use to ask questions?

BenBetter.ai works across the platforms your team already uses — including:
Slack, Microsoft Teams, SMS, Webchat, WhatsApp, Telegram, and Voice.No new apps are required for employees. For most channels, implementation is straightforward — and we provide clear support docs for each one.
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With our additional support add-on, we will provide assistant to you or your IT team to get the channels up and running.

Will this actually reduce the number of HR emails we get?

Yes. On average, customers see a 30–60% drop in routine HR questions within the first 90 days. That’s time your team gets back — without adding headcount.

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